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Crossword Puzzle
Crossword Puzzle

Conceptos GLPI sesión 6/7

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Conceptos GLPI sesión 6/7

Crossword Puzzle

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About this activity

Actividad para reforzar o conocer conceptos de GLPI, que permita complementar lo visto en las sesiones de capacitación.

Created by

Robinson Sierra
Robinson Sierra
Colombia

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Conceptos GLPI sesión 6/7
 

Crossword Puzzle

Conceptos GLPI sesión 6/7Online version

Actividad para reforzar o conocer conceptos de GLPI, que permita complementar lo visto en las sesiones de capacitación.

by Robinson Sierra
1

Una interrupción no planificada o degradación de un servicio de TI que afecta al usuario actualmente o lo viene afectando de tiempo atrás

2

La causa raíz desconocida de uno o varios incidentes recurrentes. Se debe investigar por qué sigue pasando algo.

3

Una modificación planificada y controlada sobre la infraestructura, sistemas o servicios de TI

4

Motor de automatización en GLPI que ejecuta acciones automáticas basadas en criterios lógicos

5

Extensiones de software externas o de la comunidad que añaden nuevas funcionalidades y herramientas a la instalación base de GLPI (Ejemplo: Fields, dashboards avanzados, Reports)

6

Cualquier recurso tecnológico o físico registrado y gestionado en la plataforma, como computadoras impresoras, pantallas o licencias.

7

Parámetro que define los tiempos máximos permitidos para dar respuesta o solución definitiva a un ticket de un usuario o cliente, basado en su prioridad o impacto

8

Compromiso interno entre los diferentes equipos técnicos de la organización para cumplir con las fases de resolución de un ticket y no vulnerar el SLA global

9

Bitácora de comentarios y avances que se añaden a un ticket. Puede ser "Público" (visible para el usuario) o "Privado" (notas internas solo para el equipo técnico)

10

Formulario preconfigurado con campos ocultos, obligatorios o predefinidos que facilita a los usuarios reportar incidentes específicos con menor margen de error.

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