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Froggy Jumps
Froggy Jumps

Enfoque en clientes conflictivos

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Enfoque en clientes conflictivos

Froggy Jumps

Played 10 %Accuracy 50 Average time 03:47
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About this activity

¡Enfoca tus habilidades para transformar una expereciencia negativa en una memorable!

Created by

Liz Garcia
Liz Garcia
Bolivia

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Enfoque en clientes conflictivos
 

Froggy Jumps

Enfoque en clientes conflictivosOnline version

¡Enfoca tus habilidades para transformar una expereciencia negativa en una memorable!

by Liz Garcia
1

Ante un cliente molesto que eleva el todo de la voz y grita constantemente y sientes la necesidad de gritar tambien pero eres cosciente de que debes responder con calma,¿Cuál es la mejor manera de sostener una atención conflictiva en esta situación?

2

Un cliente te reclama agresivamente porque el mes pasado le cobraron el doble y tardaron semanas en devolverle el dinero. Sientes que te enojas tambien por el tono que usa el cliente. ¿Cómo reaccionas con este enfoque?

3

Mientras el cliente te cuenta la mala experiencia que vivió el año pasado, te aceleras buscando soluciones y dejas de escuchar los detalles de su relato. ¿Cómo actúas bajo la atención conflictiva?

4

El cliente te dice: "Contigo no voy a hablar, tú no me vas a solucionar lo que tus compañeros arruinaron antes. Pásame con tu jefe ahora mismo". Sientes que tu capacidad profesional está siendo cuestionada.

 
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