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Froggy Jumps
Froggy Jumps

Week 2 PL Review Activity

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Week 2 PL Review Activity

Froggy Jumps

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About this activity

Review of Week 2 Review material

Created by

Ari Clark
Ari Clark
United States
This game is a version of
Week 1 PL Review Activity Day 4

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Week 2 PL Review Activity
 

Froggy Jumps

Week 2 PL Review ActivityOnline version

Review of Week 2 Review material

by Ari Clark
1

Which is referred to as a standard income calculation?

2

How many months of commission history must the member have in order for the income to be included?

3

What tab shows us the member's pre approved tier?

4

What verification is needed when making an outbound call?

5

When filing a complaint, agents should first check the Complaint history for duplicates.

6

Complaints for non members are filed in.....?

7

The process following up on pending applications is called...

8

Tiers 1-3 only require a recent paystub or AVOE showing current year's bonus for income verification.

9

The Pay Date Decimal Chart helps us to calculate which type of income?

10

Which of the following would be considered a complaint?

11

Which of the following would be considered an inquiry?

12

Which of the following would be considered feedback?

13

What time of year would require us to request an EOY paystub to calculate variable income?

14

You're not sure if you need to file a complaint, what should you do?

15

Which of the following would be considered an escalated complaint?

16

You're going to file a complaint, but you notice there is an open complaint for the same thing. What should you do?

17

The member stated they were frustrated with not being able to upload documents, but you were able to de-escalate and fix their issue. How should you log the complaint?

18

If you're filling a non-escalated complaint that needs further intervention to resolve, how should you log the complaint

 
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