
Fill in the Blanks SalesOnline version Complete the text by VICTOR Mon 1 Sales refers to exchanging a product , commodity , service or delivery for . It involves assisting prospective customers by listening to and understanding their to help them find what they ? re looking for . Sales is a key part of the customer journey , guiding prospects from initial interest to . Rather than persuading someone to purchase something , selling often focuses on meeting the customer ? s . Understanding different sales cycles and the sales cycle helps sales professionals adapt their approach to each customer . Building relationships and closing deals are aspects of meeting customer needs and ensuring successful sales . 2 Each type uses different channels and strategies . Map your product to suitable sales types to decide whether to sell directly or through intermediaries . : Involves selling products and services to other businesses : When a company sells to individual customers rather than businesses : When the manufacturer sells a product directly to customers : When a business buys products from a manufacturer or wholesale company and sells them to customers at a profit : When a business sells products made by another company to customers : When salespeople make sales in person , by phone , via email and in other ways while remaining in the workplace : When salespeople go to customers ? locations to make sale s 3 Value - based sales With this approach , sales representatives try to create for both the buyer and the seller by how each could benefit from a company ? s products or services . Value - based sales often involves and addressing the customer ? s pain points to show how the product or service provides meaningful solutions . In some cases , value - based sellers entice customers with a limited - time sale or offering . Transactional sales A transactional sale is a , short - term exchange that fulfills a customer ? s needs . In many cases , the customer already what they want to purchase . Rather than focusing on a customer ? s , the salesperson focuses on making a sale . Social sales With this selling style , sales professionals target customers through media . Some techniques for social sales include : Holding flash sales on Instagram Selling via live video on YouTube Live and Facebook Posting items for sale on the Facebook or TikTok Running ads that direct shoppers to e - commerce Needs - oriented sales This technique involves asking to understand the customer ? s needs and recommending products and services . A may ask the following questions : How are you with your [ PRODUCT OR SERVICE NAME ] , on a scale of one to 10 ? If you could change one thing about your current [ PRODUCT OR SERVICE NAME ] , what would it be ? 4 A B2C - oriented position , encourage customers to purchase a product directly . When employed by brick - and - mortar retail stores , they may have additional duties , such as organizing the sales floor and taking inventory . Sell products or services to prospective businesses , organizations and government agencies . Depending on the position , they may focus on inside sales , outside sales or both . Typically involved in outside B2B sales , assess customer needs and develop customized proposals . They may make formal presentations and answer follow - up questions during the sales process . Sell products and services by phone . In some cases , they make cold calls to businesses or consumers . They may also contact potential customers who make sales inquiries through social media , email or the company ? s website . Typically sell scientific and technical products and services to customers . As a result , they may explain complex technologies in simple terms . Sales engineers may also demonstrate to prospective and new customers how to use the products or services . Assist the sales team by performing administrative tasks , such as processing orders and conducting research . They may also handle customer requests and complaints . Generally supervise teams of outside sales representatives . They may assign territories , set goals and schedule sales calls . Oversee a team of salespeople within a company or organization . They may use their leadership skills to set goals , support and mentor the sales team . Supervise and manage a group of sales managers . They ensure all company sales goals are met and are often a part of an organization ? s senior management team . 5 skills : Sales professionals must communicate clearly , verbally and in writing , to effectively sell to customers and collaborate with their teams . skills : By using active listening during customer interactions , sales professionals can leverage subtle buying signals to make sales . skills : In some cases , sales professionals may need to reach an agreed - upon selling price or terms to make a sale . skills : When a customer is concerned about price , a salesperson could suggest a discounted bundle or an alternative product that fits the customer ? s budget while still meeting their needs . skills : Interacting positively with potential customers helps sales professionals build relationships that may lead to sales . skills : Asking questions is often an important step in making a sale . For example , a computer software salesperson may ask how many users a company has , what software they use and the technical specifications of their current computers . skills : Depending on the position , sales professionals may use point - of - sale ( POS ) systems , customer relationship management ( CRM ) , email , spreadsheets and presentation software . skills : Sales professionals generally need basic math skills to calculate discounts , add up total sales or provide change .

Fill in the Blanks

Sales refers to exchanging a product , commodity , service or delivery for . It involves assisting prospective customers by listening to and understanding their to help them find what they ? re looking for . Sales is a key part of the customer journey , guiding prospects from initial interest to .

Rather than persuading someone to purchase something , selling often focuses on meeting the customer ? s . Understanding different sales cycles and the sales cycle helps sales professionals adapt their approach to each customer .

Building relationships and closing deals are aspects of meeting customer needs and ensuring successful sales .

Each type uses different channels and strategies . Map your product to suitable sales types to decide whether to sell directly or through intermediaries .

: Involves selling products and services to other businesses
: When a company sells to individual customers rather than businesses
: When the manufacturer sells a product directly to customers
: When a business buys products from a manufacturer or wholesale company and sells them to customers at a profit
: When a business sells products made by another company to customers
: When salespeople make sales in person , by phone , via email and in other ways while remaining in the workplace
: When salespeople go to customers ? locations to make sale s

Value - based sales
With this approach , sales representatives try to create for both the buyer and the seller by how each could benefit from a company ? s products or services . Value - based sales often involves and addressing the customer ? s pain points to show how the product or service provides meaningful solutions . In some cases , value - based sellers entice customers with a limited - time sale or offering .

Transactional sales
A transactional sale is a , short - term exchange that fulfills a customer ? s needs . In many cases , the customer already what they want to purchase . Rather than focusing on a customer ? s , the salesperson focuses on making a sale .

Social sales
With this selling style , sales professionals target customers through media . Some techniques for social sales include :

Holding flash sales on Instagram
Selling via live video on YouTube Live and Facebook
Posting items for sale on the Facebook or TikTok
Running ads that direct shoppers to e - commerce
Needs - oriented sales
This technique involves asking to understand the customer ? s needs and recommending products and services . A may ask the following questions :

How are you with your [ PRODUCT OR SERVICE NAME ] , on a scale of one to 10 ?
If you could change one thing about your current [ PRODUCT OR SERVICE NAME ] , what would it be ?

A B2C - oriented position , encourage customers to purchase a product directly . When employed by brick - and - mortar retail stores , they may have additional duties , such as organizing the sales floor and taking inventory .

Sell products or services to prospective businesses , organizations and government agencies . Depending on the position , they may focus on inside sales , outside sales or both .

Typically involved in outside B2B sales , assess customer needs and develop customized proposals . They may make formal presentations and answer follow - up questions during the sales process .

Sell products and services by phone . In some cases , they make cold calls to businesses or consumers . They may also contact potential customers who make sales inquiries through social media , email or the company ? s website .

Typically sell scientific and technical products and services to customers . As a result , they may explain complex technologies in simple terms . Sales engineers may also demonstrate to prospective and new customers how to use the products or services .

Assist the sales team by performing administrative tasks , such as processing orders and conducting research . They may also handle customer requests and complaints .

Generally supervise teams of outside sales representatives . They may assign territories , set goals and schedule sales calls .

Oversee a team of salespeople within a company or organization . They may use their leadership skills to set goals , support and mentor the sales team .

Supervise and manage a group of sales managers . They ensure all company sales goals are met and are often a part of an organization ? s senior management team .

skills : Sales professionals must communicate clearly , verbally and in writing , to effectively sell to customers and collaborate with their teams .
skills : By using active listening during customer interactions , sales professionals can leverage subtle buying signals to make sales .
skills : In some cases , sales professionals may need to reach an agreed - upon selling price or terms to make a sale .
skills : When a customer is concerned about price , a salesperson could suggest a discounted bundle or an alternative product that fits the customer ? s budget while still meeting their needs .
skills : Interacting positively with potential customers helps sales professionals build relationships that may lead to sales .
skills : Asking questions is often an important step in making a sale . For example , a computer software salesperson may ask how many users a company has , what software they use and the technical specifications of their current computers .
skills : Depending on the position , sales professionals may use point - of - sale ( POS ) systems , customer relationship management ( CRM ) , email , spreadsheets and presentation software .
skills : Sales professionals generally need basic math skills to calculate discounts , add up total sales or provide change .

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Sales