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Cuestionario

Created by

Diego Lozano
Diego Lozano
Argentina

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Cuestionario

by Diego Lozano
1

¿La mayoría de los conflictos en la farmacia radican exclusivamente en problemas con el medicamento?

2

¿La Escucha Activa implica ponerse en el lugar del otro sin perder la objetividad?

3

¿Se recomienda el uso de tecnicismos al comunicarse con el paciente para demostrar autoridad?

4

¿La frase "Sin credencial no puedo hacer nada" se considera un ejemplo de comunicación proactiva?

5

¿El primer paso de la técnica de resolución es identificar el problema?

6

¿Capacitar al personal se considera una inversión directa en el crecimiento de la farmacia?

7

¿El "Desafío Central" del personal consiste únicamente en aplicar sus conocimientos técnicos para evitar errores de dispensación?

8

¿En la "Matriz de Transformación de la Comunicación", una respuesta asertiva implica simplemente decir "No" de forma educada sin ofrecer una explicación del procedimiento?

9

¿El riesgo crítico asociado a que un paciente quiera medicación basándose solo en el color del envase es la posibilidad de un error de dispensación?

10

¿La "Conexión Humana" en la resolución de conflictos implica que el personal puede ignorar ciertas normas para satisfacer la demanda emocional del paciente?

 
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