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Froggy Jumps
Froggy Jumps

GLOSSARY VI — Term 3

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GLOSSARY VI — Term 3

Froggy Jumps

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vocabulary related to customer service, product performance, and quality feedback (e.g., customer support, reliability, satisfaction, service quality).

Created by

Campus Virtual Santoto Bucaramanga
Campus Virtual Santoto Bucaramanga
Colombia
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GLOSSARY VI — Term 3

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GLOSSARY VI — Term 3
 

Froggy Jumps

GLOSSARY VI — Term 3Online version

vocabulary related to customer service, product performance, and quality feedback (e.g., customer support, reliability, satisfaction, service quality).

by Campus Virtual Santoto Bucaramanga
1

Something given to make up for a problem or inconvenience.

2

Polite behavior toward customers.

3

The complete experience a customer has with a company.

4

Assistance provided to customers before, during, or after a purchase.

5

Physical harm to a product.

6

An imperfection that affects a product's quality.

7

The feeling of being unhappy with a product or service.

8

The ability of a product to last a long time.

9

The process of sending an issue to a higher level of support.

10

What a customer believes will happen or be provided.

11

A characteristic or function of a product.

12

An event that causes a customer problem.

13

A request for information about a product or service.

14

Continued support and preference for a company or brand.

15

A failure to operate correctly.

16

The materials used to wrap and protect a product.

17

How well a product works.

18

A score given to evaluate a product or service.

19

The ability of a product to work consistently.

20

An act of asking for something.

21

The amount of time needed to solve an issue.

22

The speed at which a company reacts to customer needs.

23

The ability of a company to keep its customers.

24

A written evaluation of a product or service.

25

A detailed description of a product's characteristics.

26

An idea offered to improve something.

27

A set of questions used to collect customer opinions.

28

A statement from a customer describing their experience.

29

Easy to use and understand.

 
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