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Froggy Jumps
Froggy Jumps

Copa Principios de Protección al Cliente

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Copa Principios de Protección al Cliente

Froggy Jumps

Played 10 %Accuracy 87 Average time 04:45
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About this activity

Casos prácticos

Created by

Marilin Castillo
Marilin Castillo
Guatemala

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Copa Principios de Protección al Cliente
 

Froggy Jumps

Copa Principios de Protección al ClienteOnline version

Casos prácticos

by Marilin Castillo
1

¿Qué principio exige informar claramente las tasas, costos y condiciones del crédito?

2

¿Cómo deben ser los precios y cargos aplicados a los clientes?

3

¿Qué se debe evitar al otorgar más crédito del que una persona puede pagar?

4

¿Qué principio protege la información personal del cliente?

5

¿Qué principio indica que debe comprometerse con la protección al cliente desde el nivel directivo?

6

¿Qué práctica debe evitarse durante una llamada de cobranza?

7

¿Qué información debe mantenerse confidencial durante una gestión de cobro?

8

¿Quiénes NO deben ser informados sobre la deuda del cliente?

9

¿Qué valor permite escuchar y comprender la situación del cliente?

10

¿Qué principio prohíbe amenazar o intimidar al cliente durante la cobranza?

 
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