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Froggy Jumps
Froggy Jumps

¿Qué cliente tengo delante?

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¿Qué cliente tengo delante?

Froggy Jumps

(1)
Played 15 %Accuracy 96 Average time 02:58
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About this activity

Juego para aprender a atención al cliente

Created by

Maite Arbones Escauriaza
Maite Arbones Escauriaza
Spain

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¿Qué cliente tengo delante?
 

Froggy Jumps

¿Qué cliente tengo delante?Online version

Juego para aprender a atención al cliente

by Maite Arbones Escauriaza
1

¿Qué es un cliente?

2

¿Para qué sirve reconocer el tipo de cliente?

3

Un cliente duda entre varias opciones y pide tiempo para decidir. ¿Qué perfil muestra?

4

¿Cómo conviene atender a un cliente impaciente?

5

Un cliente se desvía continuamente del asunto principal. ¿Qué actuación es adecuada?

6

Un cliente exigente solicita datos concretos. ¿Qué necesita principalmente?

7

¿Qué ayuda a un cliente desconfiado?

8

Ante un cliente enfadado, el primer paso debe ser…

9

¿Cuándo puede considerarse satisfecho un cliente?

10

La calidad en la atención se relaciona con…

11

Para conocer una necesidad conviene…

12

Atender profesionalmente significa…

 
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