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Yes or No
Yes or No

Si o no de la atención al cliente

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G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Si o no de la atención al cliente

Yes or No

Played 6 %Accuracy 98 Average time 01:45
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About this activity

Necesidad y respuesta adecuada

Created by

Maite Arbones Escauriaza
Maite Arbones Escauriaza
Spain

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Si o no de la atención al cliente
 

Si o no de la atención al clienteOnline version

Necesidad y respuesta adecuada

by Maite Arbones Escauriaza
1

¿Debemos interrumpir para terminar antes la conversación?

2

¿Se debe tratar con respeto a un cliente enfadado?

3

¿Hay que comprobar que el cliente ha entendido la respuesta?

4

¿Una explicación clara puede mejorar la calidad de la atención?

5

¿Conviene adaptar la explicación a la persona que tenemos delante?

6

¿Todos los clientes reaccionan de la misma manera?

7

¿La satisfacción depende únicamente del precio?

8

¿La rapidez justifica contestar de forma brusca?

9

¿Es adecuado saludar antes de preguntar qué desea el cliente?

10

¿Es adecuado juzgar al cliente por su apariencia?

11

¿Escuchar ayuda a descubrir la necesidad real?

12

¿Es profesional inventar una respuesta cuando no conocemos la información?

13

¿Es correcto hablar con otra persona mientras el cliente se explica?

14

¿Reconocer un error puede ayudar a recuperar la confianza?

15

¿La despedida forma parte de una atención profesional?

 
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