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Froggy Jumps
Froggy Jumps

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Froggy Jumps

Played 28 %Accuracy 55 Average time 02:53

About this activity

SCREEN CODES

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Singapore

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Froggy Jumps

Let's CODE in!Online version

SCREEN CODES

by Steph
1

Which screen would you use to view the policy's basic information and serve as the home screen?

2

What information can we provide to a Payor?

3

A caller asks what billing mode is currently on the policy (Monthly, Quarterly, Semi-Annual, or Annual). Which screen would you check?

4

A spouse calls requesting the cash value of a policy. They are not listed as the Beneficiary and do not have POA documentation. What information can be provided?

5

A policyholder wants to review rider and benefit information. Which screen should you access?

6

A funeral home calls regarding a policy, and the Insured has not yet passed away. What information can you provide?

7

A premium draft was rejected, and the policyholder wants to know why. Which screen can provide the reason for the decline?

8

A policyholder wants to know who is currently listed as the beneficiary. Which screen should you review?

9

A caller identifies themselves as the Assignee on the policy and requests information. After proper authentication, what can you provide?

10

A caller wants to update their phone number on file. Which screen should you access?

11

A caller wants to add a new bank account for automatic premium drafts. Which screen should you access?

12

A caller states they are the Payor on the policy and asks if the policy can be reinstated after lapsing. What should you do?

13

A policyholder wants to change their billing frequency from monthly to annual. Which screen should you use?

14

Can a Signor make changes to the policy?

15

Who is entitled to any information on the policy?

16

What must a POA document specifically cover?

17

A caller claims to have Power of Attorney and requests to update banking information on the policy. The POA documentation is already verified on the account, And POA specifically grants authority over financial matters. What should you do?

18

Before removing an automatic payment method from a policy, what screen must be updated first?

19

A Beneficiary calls asking for the policy status while the Insured is still living. What should you tell the caller?

20

A policyholder moved to a new residence and needs their mailing address updated. Which screen would you use?

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