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Crossword Puzzle
Crossword Puzzle

Crucigrama de atención al cliente

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Crucigrama de atención al cliente

Crossword Puzzle

Played 8 %Accuracy 100 Average time 21:35
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About this activity

Palabras clave de atención al cliente

Created by

Maite Arbones Escauriaza
Maite Arbones Escauriaza
Spain

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Crucigrama de atención al cliente
 

Crossword Puzzle

Crucigrama de atención al clienteOnline version

Palabras clave de atención al cliente

by Maite Arbones Escauriaza
1

Persona que solicita o recibe una atención o servicio

2

Aquello que el cliente espera resolver o conseguir

3

Clasificación según características o comportamientos

4

Valoración positiva cuando la atención responde a lo esperado

5

Realización correcta del servicio y del trato

6

Forma respetuosa y amable de relacionarse

7

Capacidad de comprender cómo puede sentirse otra persona

8

Atención prestada a lo que una persona comunica

9

Intercambio de información entre personas

10

Espacio y condiciones donde se produce la atención

11

Imagen externa que influye en la primera impresión

12

Valoración previa que puede producir un trato injusto

13

Proceso de recibir, escuchar, informar y ayudar al cliente

14

Servicio que se presta después de la atención o venta

15

Manifestación formal de desacuerdo o insatisfacción

6
15
8
2
9
14
3
7
12
11
1
5
4
13
10
 
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