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Crossword Puzzle
Crossword Puzzle

Atención al cliente con inteligencia emocional.

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Atención al cliente con inteligencia emocional.

Crossword Puzzle

Played 29 %Accuracy 100 Average time 00:-1
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About this activity

Empareja conceptos de atención al cliente

Created by

Jonathan Sebastian
Jonathan Sebastian
Ecuador

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Atención al cliente con inteligencia emocional.
 

Crossword Puzzle

Atención al cliente con inteligencia emocional.Online version

Empareja conceptos de atención al cliente

by Jonathan Sebastian
1

Controlar tus emociones para atender mejor

2

Escuchar sin interrumpir y dejar desahogar

3

Decir "vamos a verlo" en vez de "es un lío"

4

Tu tono y postura hablan más que tus palabras

5

Ponerse en el lugar del cliente

6

"Entiendo que esté molesto" (sin estar de acuerdo)

7

Bajar la tensión con calma y respeto

8

Convertir una queja en una oportunidad

9

Respirar antes de responder

10

Cliente que vuelve porque lo trataste bien

3
10
1
5
7
4
6
8
9
 
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