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Crossword Puzzle

Crucigrama Heidy

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Crucigrama Heidy
 

Crossword Puzzle

Crucigrama HeidyOnline version

Talento Humano

by Heidy
1

Sistema que responde automáticamente a las consultas de los usuarios mediante IA

2

Estrategia para administrar las relaciones con los clientes

3

Modalidad en la que la empresa realiza las llamadas al cliente

4

Tecnología que identifica el número de quien llama

5

Documento que establece niveles de calidad del servicio

6

Centro de atención que integra varios canales de comunicación.

7

Sistema que distribuye llamadas entre los agentes

8

Guion utilizado por los asesores durante la atención

9

Servicio de tercerización de procesos de negocio

10

Sistema de respuesta de voz interactiva.

11

Centro de atención que recibe y realiza llamadas

12

Central telefónica privada de una empresa

13

Externalización de procesos que requieren conocimiento especializado

14

Estrategia que integra todos los canales de atención al cliente

15

Modalidad en la que el cliente llama a la empresa

16

Contratación de una empresa externa para realizar determinadas funciones

13
8
11
15
12
7
3
5
6
16
10
9
4
2
14
1
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