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Froggy Jumps
Froggy Jumps

Momentos de Verdad (Pre-Test)

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Momentos de Verdad (Pre-Test)

Froggy Jumps

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About this activity

Cultura de Servicio - Pilar 4 Momentos de Verdad

Created by

Yessy Samarasinghe
Yessy Samarasinghe
Panama

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Momentos de Verdad (Pre-Test)
 

Froggy Jumps

Momentos de Verdad (Pre-Test)Online version

Cultura de Servicio - Pilar 4 Momentos de Verdad

by Yessy Samarasinghe
1

¿Qué es un momento de verdad en la experiencia del paciente?

2

¿Cuál de las siguientes situaciones representa un Punto Crítico de la Experiencia (PCE)?

3

¿Qué acción contribuye a generar una experiencia positiva durante un momento de verdad?

4

¿Cuál es el principal objetivo de identificar los Puntos Críticos de la Experiencia (PCE)?

5

¿Quién es responsable de generar una experiencia positiva para el paciente?

 
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