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Quiz S5 - exercice 10 - AT3C10J4_Argumenter

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Quiz S5 - exercice 10 - AT3C10J4_Argumenter

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Choisis la bonne attitude pour chaque situation.

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Grimaud
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Quiz S5 - exercice 10 - AT3C10J4_Argumenter
 

Quiz S5 - exercice 10 - AT3C10J4_ArgumenterOnline version

Choisis la bonne attitude pour chaque situation.

by Grimaud
1

Une objection tombe : on coupe la parole pour se défendre.

2

On reformule l’objection avant de répondre.

3

On répond avec des faits, pas de l’émotion.

4

On invente une réponse quand on ne sait pas.

5

Quand on ne sait pas : on dit ce qui est connu et on annonce un délai de retour.

6

On reconnaît un point juste soulevé par la hiérarchie.

7

On termine sans savoir ce qui est décidé.

8

On conclut en actant la décision ou la prochaine étape.

9

On note l’info complémentaire à fournir.

10

On fixe une nouvelle date si la décision est reportée.

 
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