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Crossword Puzzle
Crossword Puzzle

Etika & Komunikasi Telepon Front Office

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Etika & Komunikasi Telepon Front Office

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About this activity

Temukan kata-kata kunci terkait etika, istilah teknis, dan prosedur menerima/membuat panggilan telepon di departemen Front Office berdasarkan petunjuk yang diberikan.

Created by

Najwa Anjaini
Najwa Anjaini
Indonesia

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Etika & Komunikasi Telepon Front Office
 

Crossword Puzzle

Etika & Komunikasi Telepon Front OfficeOnline version

Temukan kata-kata kunci terkait etika, istilah teknis, dan prosedur menerima/membuat panggilan telepon di departemen Front Office berdasarkan petunjuk yang diberikan.

by Najwa Anjaini
1

Istilah salam pembuka yang wajib diucapkan pertama kali saat menjawab telepon

2

Istilah layanan pemesanan kamar atau fasilitas hotel melalui saluran telepon

3

Prosedur mengeja nama atau kata sulit menggunakan fonetik alfabet

4

Mengulangi rincian informasi atau pesan untuk memastikan kebenaran data

5

Istilah layanan membangunkan tamu pada jam tertentu melalui panggilan telepon

6

Kode ejaan alfabet fonetik standar (NATO) untuk huruf 'C'

7

Kode ejaan alfabet fonetik standar (NATO) untuk huruf 'S'

8

Pusat papan kendali lalu lintas telepon internal di hotel (PBX)

9

Nomor saluran telepon internal untuk menghubungkan antardepartemen

10

Tindakan mengalihkan sambungan telepon ke departemen atau staf lain

11

Layanan pemesanan makanan dan minuman ke kamar tamu via telepon

12

Sambungan telepon langsung tanpa melalui perantara operator hotel

13

Tindakan menekan tombol nomor telepon untuk melakukan panggilan keluar

14

Istilah untuk panggilan atau telepon yang masuk ke area Front Desk

15

Istilah untuk panggilan yang dilakukan oleh staf hotel menuju pihak luar

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7
3
1
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8
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13
 
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