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Quiz S3 - exercice 5- AT2C7J5_ExperienceClient

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Quiz S3 - exercice 5- AT2C7J5_ExperienceClient

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About this activity

Pour chaque situation, indique s’il s’agit d’un IRRITANT (oui) ou d’une bonne pratique (non).

Created by

Grimaud
Grimaud
Reunion

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Quiz S3 - exercice 5- AT2C7J5_ExperienceClient
 

Quiz S3 - exercice 5- AT2C7J5_ExperienceClientOnline version

Pour chaque situation, indique s’il s’agit d’un IRRITANT (oui) ou d’une bonne pratique (non).

by Grimaud
1

Le prix affiché en magasin diffère du prix en ligne, sans explication.

2

Le compte client est reconnu sur tous les canaux.

3

Le client doit tout réexpliquer à chaque contact.

4

Le stock affiché en ligne est fiable et à jour.

5

L’abandon de panier à cause d’un parcours trop compliqué.

6

Un retour produit simple et rapide.

7

Le service client met plusieurs jours à répondre.

8

Le site n’est pas accessible aux lecteurs d’écran.

9

Les équipes se coordonnent entre canaux.

10

La rupture de stock n’est pas visible en ligne.

 
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