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About this activity

Buenas prácticas de atención y confidencialidad

Created by

José Gildardo Escobar Ortiz
José Gildardo Escobar Ortiz
Colombia

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Protección, ética y presentación en servicio
 

Protección, ética y presentación en servicioOnline version

Buenas prácticas de atención y confidencialidad

by José Gildardo Escobar Ortiz
1

La ética profesional guía la conducta diaria de atención al cliente.

2

La protección de datos personales no aplica cuando el cliente dice que confía en la empresa.

3

La confidencialidad profesional puede romperse si el cliente es muy insistente, siempre que se reciba presión.

4

La presentación personal incluye vestimenta adecuada, higiene y lenguaje respetuoso.

5

Usar jerga técnica sin adaptar al nivel del cliente facilita la comunicación.

6

Compartir datos de clientes con colegas para mejorar el servicio sin autorización.

7

Seguir las políticas de privacidad de la empresa es parte del servicio al cliente.

8

La protección de datos personales implica limitar el acceso a información sensible solo al personal autorizado.

9

La presentación personal no influye en la confianza del cliente.

10

La confidencialidad profesional exige no divulgar información de clientes sin su consentimiento.

 
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