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Crossword Puzzle
Crossword Puzzle

Las Palabras Detrás de un Buen "No"

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Las Palabras Detrás de un Buen "No"

Crossword Puzzle

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About this activity

Resuelve las pistas y descubre los conceptos que hacen parte de una respuesta cercana, humana y alineada con los valores JETS LATAM. Porque la diferencia no está en decir "no", sino en cómo lo comunicamos.

Created by

Maca Betancur
Maca Betancur
Colombia

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Las Palabras Detrás de un Buen "No"
 

Crossword Puzzle

Las Palabras Detrás de un Buen "No"Online version

Resuelve las pistas y descubre los conceptos que hacen parte de una respuesta cercana, humana y alineada con los valores JETS LATAM. Porque la diferencia no está en decir "no", sino en cómo lo comunicamos.

by Maca Betancur
1

¿Qué debemos mostrar al pasajero?

2

¿Qué debemos explicar cuando decimos no?

3

¿Qué buscamos ofrecer si existe?

4

¿Cómo debe ser la explicación?

5

¿Qué buscamos generar con una buena respuesta?

6

¿Qué debe evitar una respuesta?

7

¿Qué debemos reconocer del pasajero?

8

¿Qué hacemos antes de responder?

9

¿Qué debe evitar una respuesta?

10

¿Qué debemos evitar generar?

11

¿Qué siempre buscamos ofrecer al pasajero?

12

¿Qué debe tener una respuesta?

13

¿Qué queremos brindar al pasajero?

14

¿Qué debemos cuidar en cada mensaje?

15

¿Qué puede aumentar una mala respuesta?

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