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Crossword Puzzle
Crossword Puzzle

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Crossword Puzzle

Crucigrama WhatsApp: uso correctoOnline version

Términos clave y estados de atención

by Yineth Paola Rodriguez Avilez (ALMACONTACT)
1

Lo primero que se debe leer al ingresar una interacción para brindar una atención más precisa.

2

Medio por el cual también puede enviarse el enlace de pago al pasajero.

3

Nombre de la herramienta utilizada para enviar mensajes predefinidos durante la atención.

4

Si el pasajero no responde en un máximo de 5 minutos, la conversación se envía a este estado.

5

Lugar donde el pasajero puede consultar la información de una compra exitosa.

6

Antes de comenzar la gestión, siempre se debe hacer esto ante el pasajero.

7

Nunca se debe asumir cuál será este método utilizado por el pasajero.

8

Si un caso no puede ser gestionado por el agente, el pasajero debe ser ______ al área correspondiente.

9

Tiempo, en minutos, que debe esperar el agente antes de enviar la conversación a pendiente.

10

Nombre del sistema automatizado con el que se puede realizar el pago por llamada telefónica.

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