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Froggy Jumps
Froggy Jumps

DERECHOS DEL USUARIO EN SPD

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DERECHOS DEL USUARIO EN SPD

Froggy Jumps

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About this activity

Quiz sobre derechos y comités

Created by

Jonathan Madera
Jonathan Madera
Colombia

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DERECHOS DEL USUARIO EN SPD
 

Froggy Jumps

DERECHOS DEL USUARIO EN SPDOnline version

Quiz sobre derechos y comités

by Jonathan Madera
1

¿Qué derecho garantiza la Ley 142/1994 al usuario sobre la elección de prestador de servicios?

2

¿Qué derecho permite al usuario presentar quejas y reclamos sobre la atención recibida?

3

¿Qué función principal cumplen los Comités de Desarrollo y Control Social?

4

¿Qué entidades deben apoyar y coordinar la conformación de los CDyCS?

5

Según la Ley 142/1994, ¿qué es esencial para la efectividad de los CDyCS?

6

¿Qué derecho tiene el usuario respecto a la facturación de servicios públicos domiciliarios?

7

¿Qué derecho protege al usuario ante un corte de servicio?

8

Sobre la atención al usuario, ¿qué debe garantizarse?

9

Si el usuario quiere expresar una queja, ¿qué derecho tiene?

10

¿Qué plazo suele existir para resolver reclamaciones ciudadanas?

11

En materia de tarifas y subsidios, ¿qué derecho se garantiza?

12

¿Puede el usuario verificar su consumo y lectura del medidor?

13

¿Ante qué entidad puede recurrir el usuario si no obtiene solución?

 
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