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Froggy Jumps
Froggy Jumps

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Froggy Jumps

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RECURSOS HUMANOS DE RAYO COL S.A.S

Created by

Luis José Herrera Martínez
Luis José Herrera Martínez
Colombia

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Froggy Jumps

RECLUTAMIENTO Y SELECCIÓN DE PERSONALOnline version

RECURSOS HUMANOS DE RAYO COL S.A.S

by Luis José Herrera Martínez
1

¿Cuál es la causa principal del incremento en la rotación del personal técnico y de soporte en RAYO COL S.A.S.?

2

¿De qué manera afecta esta problemática a la operación y al servicio al cliente de la empresa?

3

¿Qué estrategia inmediata de clima y bienestar laboral debe implementar Recursos Humanos para mitigar el agotamiento (burnout)?

4

¿Cómo se ajustará la estructura de cargos y salarios para retener al talento clave en tecnología y análisis de datos?

5

¿Qué perfil o competencias debe fortalecer el jefe de Recursos Humanos al reclutar nuevo personal para la Fintech?

6

¿Qué plan de capacitación continua se estructurará para el personal de análisis de riesgo y atención al usuario?

7

¿Cómo responderá Gestión Humana a las exigencias normativas del Código Sustantivo del Trabajo colombiano respecto a recargos y turnos?

8

¿Un usuario reporta en la app que su crédito rotativo fue aprobado pero el desembolso en Efecty no se refleja tras 2 horas qué acción priorizas?

9

¿Identificas una sobrecarga de 150 solicitudes de crédito pendientes en el sistema a las 10:00 p.m. cómo organizas el flujo?

10

¿Cuál es el cronograma establecido para que el jefe de Recursos Humanos presente y ejecute este plan de acción integral?

 
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