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Crossword Puzzle
Crossword Puzzle

Crucigrama: Comunicación y Venta

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Crucigrama: Comunicación y Venta
 

Crossword Puzzle

Crucigrama: Comunicación y VentaOnline version

Claves para vender y fidelizar clientes

by Yesenia Valdivieso
1

Habilidad de expresar ideas y límites con respeto.

2

Capacidad de entender y compartir sentimientos ajenos.

3

Atención activa para comprender al otro.

4

Estados afectivos que influyen en la comunicación.

5

Proceso para que el cliente repita compras y confíe.

6

Compromiso de preferir una marca o servicio.

7

Actividad de convertir interés en transacciones.

8

Plan estructurado para lograr objetivos comerciales.

9

Técnica que consiste en ofrecer al cliente un producto adicional relacionado con su compra.

10

Beneficio adicional que una empresa ofrece para incentivar la permanencia y preferencia de sus clientes

11

Capacidad de influir de manera positiva en la decisión de compra, destacando los beneficios de un producto o servicio.

12

Capacidad para controlar las propias reacciones emocionales ante situaciones difíciles o conflictivas

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