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Crossword Puzzle
Crossword Puzzle

Call management Vocabulary for Contact Centers

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Call management Vocabulary for Contact Centers
 

Crossword Puzzle

Call management Vocabulary for Contact CentersOnline version

Key terms for inbound and outbound calls

by Lenguas Universidad Central
1

A trained representative who handles customer inquiries over the phone.

2

Person who initiates the phone call seeking information or help.

3

A prepared set of phrases guiding how to respond.

4

Moving a call to another department or colleague.

5

Temporary pause while the agent consults information.

6

A recorded message left when the line is unavailable.

7

A final answer or outcome that satisfies the customer.

8

Ability to understand and share the customer's feelings.

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