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Decálogo de atención al usuario

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Decálogo de atención al usuario

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Played 7 %Accuracy 100 Average time 00:35
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Decalogo atención en salud

Created by

vanesa lopez
vanesa lopez
United States

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Decálogo de atención al usuario
 

Decálogo de atención al usuarioOnline version

Decalogo atención en salud

by vanesa lopez
1

El cliente debe ser la prioridad en la atención ?

2

Está bien prometer algo al cliente si no estamos seguros de poder cumplir?

3

Brindar un servicio mejor de lo esperado ayuda a satisfacer al cliente

4

La mala actitud de un empleado puede afectar la percepción del servicio?

5

Solo el personal de la IPS puede evaluar la calidad del servicio?

6

Las sugerencias de los usuarios pueden ayudar a mejorar los procesos?

7

Una sonrisa y un saludo amable hacen parte de una buena atención?

8

Es correcto responder de forma grosera a un usuario molesto?

 
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