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Froggy Jumps
Froggy Jumps

Cliente Satisfecho e Insatisfecho 314

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Cliente Satisfecho e Insatisfecho 314

Froggy Jumps

Played 74 %Accuracy 60 Average time 09:40
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About this activity

Mochila de conceptos de satisfacción

Created by

Matilde María Cristina Hernández
Matilde María Cristina Hernández
Guatemala
This game is a version of
Cliente Satisfecho e Insatisfecho 314

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Cliente Satisfecho e Insatisfecho 314
 

Froggy Jumps

Cliente Satisfecho e Insatisfecho 314Online version

Mochila de conceptos de satisfacción

by Matilde María Cristina Hernández
1

¿Cual de los siguiente es un motivo para volverse cliente?

2

¿Cuál de los siguientes NO es un motivo para volverse cliente?

3

Mencione 2 tipos de desembolsos que se hacen en el Costo de búsqueda:

4

El cliente prescriptor es el que tiene una experiencia:

5

El Cliente indiferente es el que tiene una experiencia

6

El cliente Detractor es el que tiene una experiencia

7

La reacción del cliente cuando siente que el producto o servicio que requiere no es o no cumple con lo mínimo que esperaba es:

8

La mala imagen por la publicidad de boca en boca genera:

9

¿Cuál es la constante de deserción por impacto multiplicador del CLIENTE INSATISFECHO?

10

¿Cuál es la constante de Rumor prolongado?

11

¿Cuál es la Constante por impacto multiplicador de la satisfacción?

12

¿Cuál es la constante de % de clientes que si hacen uso de la recomendación?

 
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