New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Inteligencia emocional en atención al cliente

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Inteligencia emocional en atención al cliente

Yes or No

Played 2
Create copy

About this activity

Evaluar la EI en servicio

Created by

Francinny
Francinny
Costa Rica

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Inteligencia emocional en atención al cliente
 

Inteligencia emocional en atención al clienteOnline version

Evaluar la EI en servicio

by Francinny
1

Responder con respuestas genéricas sin escuchar al accionista es una buena práctica.

2

Cuanto más rápido hables, mejor es la comunicación.

3

Si un accionista alza la voz, responder con un tono calmado y pausado ayuda a disminuir su nivel de frustración.

4

Controlar tus propias emociones facilita una comunicación más efectiva.

5

La escucha activa ayuda a entender las emociones del accionista.

6

Pedir aclaraciones evita malentendidos y mejora la experiencia.

7

Mostrar empatía consiste en reconocer y validar las preocupaciones del cliente.

8

Una buena técnica de autocontrol es tomar una respiración profunda antes de responder a un cliente exigente o grosero.

9

La empatía significa estar de acuerdo con todo lo que el accionista exige, incluso si va en contra de las políticas.

10

Cuando un accionista exige una solución imposible, mantener una postura firme pero amable, ofreciendo alternativas viables, ayuda a manejar la frustración de ambas partes.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.