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Qué trae el paciente en la mochila

Created by

Daniel Yanes
Daniel Yanes
Honduras

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EMPATIAOnline version

Qué trae el paciente en la mochila

by Daniel Yanes
1

mochila petición paciente escucha temores expectativas recuerdos cliente empatía solución atención emociones

En la consulta ficticia , un lleva una negra y espera su turno . El equipo de servicio al observa cómo la mochila parece contener más que objetos : , y . Al acercarse , el agente practica la , con , afirma entender la y ofrece una clara . Pregunta a la persona qué necesita realmente , valida sus y propone pasos concretos para resolver el problema . La escena ilustra que comprender el sentimiento mejora la experiencia y la fidelidad del cliente .

 
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