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Crossword Puzzle
Crossword Puzzle

Crucigrama: Calidad y Servicio al Cliente

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Crucigrama: Calidad y Servicio al Cliente

Crossword Puzzle

Played 2 %Accuracy 16 Average time 02:44
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About this activity

Este crucigrama tiene como propósito reforzar el aprendizaje de los principales conceptos relacionados con el servicio al cliente, la satisfacción del consumidor, la resolución de conflictos y el comercio electrónico B2C. Lea cada definición y escriba la respuesta correcta en las casillas correspondientes.

Created by

Kerli Cardona conde
Kerli Cardona conde
Colombia

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Crucigrama: Calidad y Servicio al Cliente
 

Crossword Puzzle

Crucigrama: Calidad y Servicio al ClienteOnline version

Este crucigrama tiene como propósito reforzar el aprendizaje de los principales conceptos relacionados con el servicio al cliente, la satisfacción del consumidor, la resolución de conflictos y el comercio electrónico B2C. Lea cada definición y escriba la respuesta correcta en las casillas correspondientes.

by Kerli Cardona conde
1

Persona que compra bienes o servicios.

2

Información u opinión que se da para evaluar y mejorar un producto, servicio o desempeño

3

Expresión de insatisfacción por un producto o servicio.

4

Desacuerdo que surge de una queja presentada a un provedor de un proceso de resolución de conflictos

6

Persona, organización o su representante, que expresa una queja.

7

Atención que una empresa brinda a sus clientes.

8

Persona que es el usuario final de productos y servicios.

10

Información o material que se ofrece o transmite a un usuario por cualquier medio

11

Modelo de negocio donde una empresa vende al consumidor final.

12

Percepción del cliente sobre el grado en que se han cumplido las expectativas de los cliente

12
11
2
4
1
2
10
6
7
3
 
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