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About this activity

Lisez chaque affirmation. Répondez Oui si elle est exacte, Non si elle est fausse.

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Grimaud
Grimaud
Reunion

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Objection, hésitation ou refus ?
 

Objection, hésitation ou refus ?Online version

Lisez chaque affirmation. Répondez Oui si elle est exacte, Non si elle est fausse.

by Grimaud
1

Une objection commerciale est formulée par l'acheteur pendant une situation de vente ou de négociation.

2

Une objection qui n'est pas traitée peut empêcher le client d'accepter l'offre.

3

Un client qui hésite a déjà pris sa décision.

4

Un refus clair du client doit être respecté par le vendeur.

5

Une objection peut être traitée par le vendeur.

6

« Je ne connais pas suffisamment votre enseigne » est une objection liée à l'entreprise ou à la marque.

7

Une objection est toujours une attaque personnelle contre le vendeur.

8

Une objection porte toujours sur le prix.

9

Un client qui demande plus d'informations exprime souvent un besoin d'être rassuré.

10

Une objection et un refus traduisent le même niveau de résistance.

11

Un client peut objecter parce qu'il n'a pas compris l'argumentaire.

12

Le vendeur doit interrompre le client dès qu'une objection apparaît.

 
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