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Coordinación de Alojamiento: Gestión de Reservas y Huéspedes

Froggy Jumps

Played 1 %Accuracy 60 Average time 02:24

About this activity

Gestión básica de alojamiento

Created by

Peru

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Coordinación de Alojamiento: Gestión de Reservas y Huéspedes
 

Froggy Jumps

Coordinación de Alojamiento: Gestión de Reservas y HuéspedesOnline version

Gestión básica de alojamiento

by Gabriela Garate Chamoli
1

¿Qué documento es clave para confirmar una reserva antes de la llegada del huésped?

2

¿Cuál es el primer paso típico en el check-in de un huésped?

3

Durante el check-out, ¿qué acción es esencial para cerrar la estadía?

4

Si surge un incidente (ruido, fallo de servicio), ¿qué debe hacer el personal?

5

¿Qué información debe contener una reserva para evitar confusiones?

6

¿Qué práctica ayuda a reducir incidencias durante la estancia?

7

En check-in, ¿qué medio es recomendable para confirmar la reserva?

8

Al finalizar la estadía, ¿qué debe entregarse al huésped al hacer check-out?

9

¿Cómo se maneja una queja común, como limpieza insuficiente?

10

¿Qué indicador ayuda a medir la eficiencia de la coordinación de reservas?

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