SKU update

Froggy Jumps

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About this activity

This is to evaluate your knowledge

Created by

Alejandra Ballestero

Costa Rica

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Froggy Jumps SKU updateOnline version This is to evaluate your knowledge by Alejandra Ballestero 1 A vendor writes: "Please update the SKU to ABC123 for all my vendor codes." You have 3 vendor codes. You update 2 and see the change in Selection Central. What do you do? a Close the case — you already updated the majority. b Check the 3rd vendor code, update it if missing, and only then close. c Ask the vendor if they really need all 3 updated. 2 "If the vendor doesn't specify how many vendor codes they have, I can assume they only need the first one that appears in Selection Central." a TRUE — The first vendor code is the default one to update. b FALSE — You must check how many vendor codes are linked and confirm the scope. c DEPENDS — Only if the vendor has more than 2 vendor codes linked. 3 You updated all 5 vendor codes. What is your last step before resolving the case? a Verify in Selection Central that all 5 reflect the change (spot-check or batch confirmation) b Send a confirmation email to the vendor listing all 5 vendor codes. c Document the updates in the case notes and resolve immediately. 4 The vendor requests a vendor_sku update. The ASIN has contributions from 4 vendor codes from the same vendor account. The vendor only mentioned "my listing." Do you update just 1 or all 4? a Update only 1 — the vendor said "my listing" (singular). b Update 2 — only the active vendor codes need to be changed. c Update all 4 — the SOP states to update all vendor codes linked to the contacting vendor account.

Froggy Jumps

SKU updateOnline version

This is to evaluate your knowledge

by Alejandra Ballestero

A vendor writes: "Please update the SKU to ABC123 for all my vendor codes." You have 3 vendor codes. You update 2 and see the change in Selection Central. What do you do?

Close the case — you already updated the majority.

Check the 3rd vendor code, update it if missing, and only then close.

Ask the vendor if they really need all 3 updated.

"If the vendor doesn't specify how many vendor codes they have, I can assume they only need the first one that appears in Selection Central."

TRUE — The first vendor code is the default one to update.

FALSE — You must check how many vendor codes are linked and confirm the scope.

DEPENDS — Only if the vendor has more than 2 vendor codes linked.

You updated all 5 vendor codes. What is your last step before resolving the case?

Verify in Selection Central that all 5 reflect the change (spot-check or batch confirmation)

Send a confirmation email to the vendor listing all 5 vendor codes.

Document the updates in the case notes and resolve immediately.

The vendor requests a vendor_sku update. The ASIN has contributions from 4 vendor codes from the same vendor account. The vendor only mentioned "my listing." Do you update just 1 or all 4?

Update only 1 — the vendor said "my listing" (singular).

Update 2 — only the active vendor codes need to be changed.

Update all 4 — the SOP states to update all vendor codes linked to the contacting vendor account.

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SKU update

Froggy Jumps

About this activity

Created by

Download the paper version to play

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SKU updateOnline version

by Alejandra Ballestero

A vendor writes: "Please update the SKU to ABC123 for all my vendor codes." You have 3 vendor codes. You update 2 and see the change in Selection Central. What do you do?

"If the vendor doesn't specify how many vendor codes they have, I can assume they only need the first one that appears in Selection Central."

You updated all 5 vendor codes. What is your last step before resolving the case?

The vendor requests a vendor_sku update. The ASIN has contributions from 4 vendor codes from the same vendor account. The vendor only mentioned "my listing." Do you update just 1 or all 4?