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Froggy Jumps
Froggy Jumps

Servicio al cliente: Introduccion

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Servicio al cliente: Introduccion

Froggy Jumps

(1)
Played 35 %Accuracy 80 Average time 01:13
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About this activity

Introducción al servicio al cliente

Created by

John Jairo Arbelaez Torres
John Jairo Arbelaez Torres
Colombia

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Servicio al cliente: Introduccion
 

Froggy Jumps

Servicio al cliente: IntroduccionOnline version

Introducción al servicio al cliente

by John Jairo Arbelaez Torres
1

¿Qué objetivo tiene el servicio al cliente?

2

¿Qué habilidad es clave en la atención al cliente?

3

¿Qué describe mejor la primera impresión en atención al cliente?

4

¿Qué hacer con un reclamo de un cliente?

5

¿Qué canal es común para servicio al cliente?

6

¿Qué significa empatía en el servicio al cliente?

7

¿Qué implica mantener un tono profesional?

8

¿Qué no hacer ante un cliente molesto?

9

¿Qué práctica ayuda en el seguimiento postatención?

10

¿Qué mide el CSAT (Satisfacción del cliente)?

 
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