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SLA: Contratos y Calidad

Froggy Jumps

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Quiz sobre SLA

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Costa Rica

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SLA: Contratos y Calidad
 

Froggy Jumps

SLA: Contratos y CalidadOnline version

Quiz sobre SLA

by BRICEÑO ARIAS CHRISTOPER ARTURO
1

¿Qué describe un SLA (Acuerdo de Nivel de Servicio)?

2

¿Qué indicador suele figurar en un SLA?

3

¿Qué aspecto mide la disponibilidad del servicio en un SLA?

4

¿Qué implica un objetivo de 'SLA alcanzable'?

5

¿Qué prioridad se define en un SLA respecto a incidentes?

6

¿Qué sucede si no se cumplen las cláusulas del SLA?

7

¿Qué parte describe responsabilidades del cliente y del proveedor?

8

¿Qué tipo de servicio suele exigir SLAs?

9

¿Qué factor suele medirse para garantizar continuidad?

10

¿Qué es un 'acuerdo de nivel de servicio operativo'?

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