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Froggy Jumps
Froggy Jumps

Telephone ettiquete

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Telephone ettiquete

Froggy Jumps

Played 3 %Accuracy 40 Average time 00:54
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About this activity

Play about telephone ettiquete

Created by

Natalia Duncan
Natalia Duncan
Colombia

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Telephone ettiquete
 

Froggy Jumps

Telephone ettiqueteOnline version

Play about telephone ettiquete

by Natalia Duncan
1

What is telephone etiquette?

2

Why is telephone etiquette important?

3

What should an agent not say to a customer?

4

What should you do before ending a call?

5

What tone of voice should you use with customers?

6

Which is an example of polite language?

7

What should you say instead of "I don't know"?

8

What question should you ask before ending the call?

9

Which part of the call comes first?

10

What should a customer service agent not do?

 
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