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Incoming Call Procedure

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Incoming Call Procedure

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About this activity

Menyusunkan prosedur menerima telepon sesuai dengan kasus yang ada.

Created by

Najwa Anjaini
Najwa Anjaini
Indonesia

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Incoming Call Procedure
 

Incoming Call ProcedureOnline version

Menyusunkan prosedur menerima telepon sesuai dengan kasus yang ada.

by Najwa Anjaini
1

Incoming Call : Room Reservation Seorang tamu menelepon hotel untuk menanyakan ketersediaan kamar. Susun langkah-langkah berikut sesuai prosedur yang benar.

2

Incoming Call : Taking a Message Seorang tamu ingin berbicara dengan General Manager, tetapi beliau sedang rapat. Susun langkah-langkah berikut sesuai prosedur yang benar.

3

Incoming Call : Handling Complaint Seorang tamu menelepon dan mengeluhkan AC kamarnya tidak dingin. Susun langkah-langkah berikut sesuai prosedur yang benar.

4

Incoming Call : Wrong Number Susun langkah-langkah berikut sesuai prosedur yang benar.

5

Incoming Call : Internal Call Housekeeping menelepon Front Office untuk menginformasikan bahwa kamar 305 sudah siap digunakan. Susun langkah-langkah berikut sesuai prosedur yang benar.

 
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