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Froggy Jumps
Froggy Jumps

Reclamos en 1era y 2da Instancia

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Reclamos en 1era y 2da Instancia

Froggy Jumps

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About this activity

Protección al Consumidor Financiero

Created by

Leandro Ronald Valencia Zambrana
Leandro Ronald Valencia Zambrana
Bolivia
This game is a version of
Reclamos en 1era y 2da Instancia

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Reclamos en 1era y 2da Instancia
 

Froggy Jumps

Reclamos en 1era y 2da InstanciaOnline version

Protección al Consumidor Financiero

by Leandro Ronald Valencia Zambrana
1

¿Cuál es el plazo máximo estándar para que una entidad financiera responda a un reclamo?

2

Si se requiere un plazo mayor para analizar un reclamo, ¿límite máximo de extensión?

3

¿Qué caracteristica debe tener la respuesta emitida por la entidad financiera?

4

En caso de disconformidad con la respuesta en primera instancia, ¿ante qué instancia puede acudir el consumidor?

5

¿Qué costo tiene para el consumidor el proceso de atención de reclamos?

6

¿Qué información debe recibir el cliente inmediatamente después de presentar su reclamo por canales electrónicos?

7

¿Qué plazo máximo es el utilizado para respuestas en reclamos cuando se aplica la norma?

8

¿Qué debe entenderse por la extensión cuando se solicita más tiempo para analizar un reclamo?

9

¿Qué debe contener la respuesta para ser válida en atención de reclamos?

10

¿Qué información identifica el proceso de reclamo para el cliente?

 
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