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Costumer service tips

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Costumer service tips

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About this activity

Video about costumer service tips and how to improve your service

Created by

Angela María España Mena
Angela María España Mena
Colombia

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Costumer service tips
 

Costumer service tipsOnline version

Video about costumer service tips and how to improve your service

by Angela María España Mena
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1

What is the purpose of this video?

Respuesta escrita

2

What do you think went wrong during this exchange?

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3

What are some differences

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4

What are some characteristics of active listening?

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5

What are some ways to show empathy towards the costumer?

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6

What should you avoid when giving an apology to a costumer?

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7

Why is it important to offer options to your costumer?

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8

Why is clear communication important? What are some things you have to take into account when comunnicating with a costumer?

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9

What do you think about the follow-up? Do you think is necessary or it can be skipped?

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10

Which tip do you think would be more useful for you? Explain your decision.

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