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Crossword Puzzle

Comunicación Asertiva y Escucha Activa

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Comunicación Asertiva y Escucha Activa

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About this activity

En esta actividad, tendrás que rellenar las casillas con una palabra clave que es importante para llevar acabo la Escucha Activa y la Comunicación Asertiva.
Lee con atención la descripción de cada palabra y escribe la que es correcta.

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Capacitación UTC
Capacitación UTC
Mexico

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Comunicación Asertiva y Escucha Activa
 

Crossword Puzzle

Comunicación Asertiva y Escucha ActivaOnline version

En esta actividad, tendrás que rellenar las casillas con una palabra clave que es importante para llevar acabo la Escucha Activa y la Comunicación Asertiva. Lee con atención la descripción de cada palabra y escribe la que es correcta.

by Capacitación UTC
1

Estilo de comunicación que permite expresar pensamientos, sentimientos, necesidades y opiniones de forma clara, directa y respetuosa, sin agredir ni someterse.

2

Se buscan soluciones que beneficien a ambas partes cuando es posible (enfoque ganar-ganar).

3

Se utiliza el “yo” en lugar del “tú” acusatorio (“yo percibo que…”, “a mí me resulta difícil cuando…”).

4

Se reconocen los derechos propios y los del interlocutor. Se usa un lenguaje que no juzga, no etiqueta ni ataca.

5

es el proceso consciente de prestar total atención a lo que la otra persona comunica (verbal y no verbalmente), comprender su mensaje y demostrar esa comprensión

6

Eliminar distracciones (celular, pensamiento en la propia respuesta, juicios previos).

7

Repetir con las propias palabras lo que se entendió (“Si te entiendo bien, lo que te preocupa es…”).

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