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Froggy Jumps
Froggy Jumps

Quiz Bravo en Servicio al Cliente

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Quiz Bravo en Servicio al Cliente

Froggy Jumps

(6)
Played 54 %Accuracy 82 Average time 03:14
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About this activity

Desafía tu conocimiento de servicio al cliente

Created by

Mayelin May
Mayelin May
Dominican Republic

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Quiz Bravo en Servicio al Cliente
 

Froggy Jumps

Quiz Bravo en Servicio al ClienteOnline version

Desafía tu conocimiento de servicio al cliente

by Mayelin May
1

¿Qué es el ciclo del servicio según el material?

2

¿Qué es un momento de verdad en el servicio al cliente?

3

Si un cliente pregunta dónde está un producto, ¿cuál es la mejor respuesta?

4

Una queja típica en el servicio es:

5

Si hay diferencia de precio entre góndola y caja, ¿qué está presentando el cliente?

6

La frase “Sería bueno colocar un letrero…” describe:

7

¿Qué entendemos por satisfacción del cliente?

8

La secuencia que conduce a la fidelización es:

9

¿Qué significa retener a un cliente?

10

La fidelización del cliente se describe mejor como:

 
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