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Froggy Jumps
Froggy Jumps

Camino a la excelencia

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Camino a la excelencia

Froggy Jumps

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About this activity

Nuestro amigo Froggy necesita cruzar al otro lado del río para entregar la mejor experiencia a nuestros clientes y socios comerciales. Sin embargo, ¡el camino está lleno de decisiones operativas y éticas!
Tu misión: Ayuda a Froggy a dar 4 saltos seguros respondiendo correctamente las preguntas sobre el trato con clientes, la veracidad de la información y nuestros procesos internos

Created by

Fania Santoyo
Fania Santoyo
Mexico

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Camino a la excelencia
 

Froggy Jumps

Camino a la excelenciaOnline version

Nuestro amigo Froggy necesita cruzar al otro lado del río para entregar la mejor experiencia a nuestros clientes y socios comerciales. Sin embargo, ¡el camino está lleno de decisiones operativas y éticas! Tu misión: Ayuda a Froggy a dar 4 saltos seguros respondiendo correctamente las preguntas sobre el trato con clientes, la veracidad de la información y nuestros procesos internos

by Fania Santoyo
1

Un colaborador no registra la visita en recepción y le da una atención descuidada mientras espera. ¿Qué impacto tiene esto según nuestro Código de Conducta?

2

El área administrativa demora sin justificación el envío de una factura o la confirmación del pago de enganche de un cliente. ¿Cómo afecta esta acción al socio o cliente?

3

Un colaborador omite revisar o actualizar el estatus de gravamen (deudas o situación legal) en la carpeta digital de una propiedad. ¿Qué principio del Código se está vulnerando?

4

Un asesor decide modificar o inflar de manera unilateral el precio de una propiedad o su comisión para cerrar una venta más rápido. ¿Qué consecuencia genera esta conducta?

 
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