System Troubleshooting: Corrective Actions

Froggy Jumps

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Fix common system issues

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Dan Cortez

Philippines

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System Troubleshooting: Corrective Actions


Froggy Jumps System Troubleshooting: Corrective ActionsOnline version Fix common system issues by Dan Cortez 1 What is the first step in a structured troubleshooting approach for a PC issue? a Replace hardware components immediately b Run all software updates without diagnosing c Identify the problem by gathering symptoms and user reports 2 Which action helps verify that a fault is reproducible and not a one-off issue? a Ignore the issue and wait for user to report again b Restart the device and assume it’s fixed c Attempt a controlled replication of the issue 3 If a computer won’t boot, which preliminary check is most appropriate? a Check power connections and POST/beep codes b Uninstall all programs c Format the hard drive immediately 4 What is a corrective action when software behaves erratically after an update? a Install more updates immediately b Delete user data to free space c Rollback or clean reinstall of the previous stable version 5 Which diagnostic tool helps identify bad sectors on a hard drive? a Disk surface test (SMART/Surface scan) b Antivirus scan c Defragmentation tool 6 In a network issue where a device cannot access the internet, what is a key corrective step? a Verify IP configuration and DNS settings b Replace the router motherboard c Disable the firewall entirely 7 What corrective action helps when system is slow due to background processes? a Identify and terminate/resource-hungry processes b Format the hard drive c Restart the system without reviewing processes 8 When a user reports frequent application crashes, what is a prioritized action? a Check for corrupted application files and logs b Clear browser cache only c Uninstall the operating system 9 What should be documented as part of corrective actions for future incidents? a Final user’s credit card info b Steps taken, results, and any residual risks c Personal opinions about the issue 10 Which preventive measure reduces recurrence of similar issues? a Implement monitoring and proactive maintenance b Remove all user accounts c Disable updates to avoid new bugs

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System Troubleshooting: Corrective Actions

Froggy Jumps

About this activity

Created by

Download the paper version to play

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System Troubleshooting: Corrective ActionsOnline version

by Dan Cortez

What is the first step in a structured troubleshooting approach for a PC issue?

Which action helps verify that a fault is reproducible and not a one-off issue?

If a computer won’t boot, which preliminary check is most appropriate?

What is a corrective action when software behaves erratically after an update?

Which diagnostic tool helps identify bad sectors on a hard drive?

In a network issue where a device cannot access the internet, what is a key corrective step?

What corrective action helps when system is slow due to background processes?

When a user reports frequent application crashes, what is a prioritized action?

What should be documented as part of corrective actions for future incidents?

Which preventive measure reduces recurrence of similar issues?