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Froggy Jumps
Froggy Jumps

Incidencias y Niveles de Crítica

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Incidencias y Niveles de Crítica

Froggy Jumps

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About this activity

Casos y causas de fallos

Created by

NANCY MEDINA GARCIA
NANCY MEDINA GARCIA
Ecuador

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Incidencias y Niveles de Crítica
 

Froggy Jumps

Incidencias y Niveles de CríticaOnline version

Casos y causas de fallos

by NANCY MEDINA GARCIA
1

Caso 1: Un servidor no responde, LEDs normales, sin logs. ¿Qué tipo de incidencia es más probable?

2

Caso 2: Aplicación tarda mucho y presenta errores de base de datos. ¿Tipo de incidencia?

3

Caso 3: Usuarios no pueden conectarse a la red Wi‑Fi en varias plantas. ¿Tipo de incidencia?

4

Caso 4: Dispositivo se apaga al cargar, sin mensaje de error. ¿Nivel de criticidad alto o medio?

5

Caso 5: Impresora no imprime, pero está conectada y su estado es ok. ¿Causa probable?

6

Caso 6: Servicio de emails cae solo al enviar a través de un cliente específico. ¿Tipo de incidencia?

7

Caso 7: Caídas de VPN durante horas, usuarios perdidos de acceso remoto. ¿Niveles de criticidad?

8

Caso 8: Sensor de temperatura del datacenter reporta discrepancias sin alarma. ¿Qué incidencia es probable?

9

Caso 9: Ancho de banda suficiente, pero picos de latencia en videollamadas. ¿Causa más plausible?

10

Caso 10: Aplicación móvil pierde actualización de datos tras cambio de API. ¿Qué tipo de incidencia?

 
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