New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Froggy Jumps
Froggy Jumps

PQRS: Gestión de Quejas y Reclamos

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

PQRS: Gestión de Quejas y Reclamos

Froggy Jumps

Played 1 %Accuracy 90 Average time 06:07
Create copy

About this activity

Quizzes sobre PQRS y mejora de servicio

Created by

Jatnna Castillo
Jatnna Castillo
Dominican Republic
This game is a version of
PQRS: Gestión de Quejas y Reclamos

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
PQRS: Gestión de Quejas y Reclamos
 

Froggy Jumps

PQRS: Gestión de Quejas y ReclamosOnline version

Quizzes sobre PQRS y mejora de servicio

by Jatnna Castillo
1

¿Qué significa PQRS en el módulo de servicio al cliente?

2

¿Cuál es el primer paso del flujo general de PQRS?

3

¿Qué datos son mínimos al recibir una PQRS según la guía?

4

¿Qué principio del sistema PQRS se refiere a que el cliente debe saber dónde y cómo comunicarse?

5

¿Qué diferencia hay entre queja y reclamo?

6

¿Qué se debe hacer después de clasificar una solicitud PQRS?

7

¿Qué debe contener la acción correctiva para evitar recurrencia?

8

¿Qué frase profesional es adecuada para atender a un cliente molesto?

9

¿Qué se busca con la etapa de “Mejorar” en PQRS?

10

¿Qué técnica ayuda a identificar causas raíces sin culpar personas?

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.