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Video Quiz
Video Quiz

EFFECTIVE COMMUNICATION IN HOSPITALITY

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EFFECTIVE COMMUNICATION IN HOSPITALITY

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About this activity

This quiz is used to emphasize the benefits of having good communication skills in hospitality setting

Created by

Gede Susila Darma Putra
Gede Susila Darma Putra
Indonesia

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EFFECTIVE COMMUNICATION IN HOSPITALITY
 

EFFECTIVE COMMUNICATION IN HOSPITALITYOnline version

This quiz is used to emphasize the benefits of having good communication skills in hospitality setting

by Gede Susila Darma Putra
QR
1

What is communication?

2

Why is effective communication important in hospitality?

3

How can a smile affect a guest?

4

What does eye contact show?

5

Why should hospitality employees be mindful of cultural differences when using physical contact?

6

What can a friendly tone of voice make guests feel?

7

What does being well-groomed and appropriately dressed communicate?

8

What should hospitality staff do when answering a telephone call?

9

What is one result of mastering effective communication skills?

 
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