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Froggy Jumps
Froggy Jumps

DO and DONT DO in Hospitality Setting

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DO and DONT DO in Hospitality Setting

Froggy Jumps

Played 1 %Accuracy 90 Average time 02:41
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About this activity

Etiquette in Hospitality Industry

Created by

Gede Susila Darma Putra
Gede Susila Darma Putra
Indonesia

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DO and DONT DO in Hospitality Setting
 

Froggy Jumps

DO and DONT DO in Hospitality SettingOnline version

Etiquette in Hospitality Industry

by Gede Susila Darma Putra
1

Smile and greet guests warmly.

2

Stare at guests.

3

Use your phone while talking to guests.

4

Use a friendly and polite tone of voice.

5

Stand too close to guests.

6

Argue with or blame the guest

7

Use polite expressions such as “please,” “thank you,” and “may I.”

8

Interrupt guests while they are speaking.

9

Don’t leave guests waiting without explanation.

10

Appear untidy or poorly groomed

 
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