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Froggy Jumps
Froggy Jumps

Satisfacción de Requerimientos del Cliente

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Satisfacción de Requerimientos del Cliente

Froggy Jumps

Played 10 %Accuracy 81 Average time 05:26
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About this activity

Repaso de clase 1

Created by

Antoni Santos
Antoni Santos
United States

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Satisfacción de Requerimientos del Cliente
 

Froggy Jumps

Satisfacción de Requerimientos del ClienteOnline version

Repaso de clase 1

by Antoni Santos
1

¿Cuándo se determina la calidad del servicio?

2

¿Cuáles forman el Triángulo del Servicio?

3

¿Qué convierte un momento de verdad en positivo o negativo?

4

¿Cuál puede ser un momento de verdad?

5

¿Para qué sirve analizar el ciclo del servicio?

6

Un cliente recibe mal servicio antes de probar el producto. ¿Qué puede pensar?

7

¿Qué acción ayuda más a conservar clientes?

8

¿Qué resulta más costoso para la empresa?

 
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