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Froggy Jumps
Froggy Jumps

Pelayanan Prima

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Pelayanan Prima

Froggy Jumps

(5)
Played 46 %Accuracy 74 Average time 02:52
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About this activity

Uji pengetahuan dan tingkat pemahaman materi pelayanan prima lewat quiz interaktif berikut!

Created by

KEISYA APRILIA PUTRI
KEISYA APRILIA PUTRI
Indonesia

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Pelayanan Prima
 

Froggy Jumps

Pelayanan PrimaOnline version

Uji pengetahuan dan tingkat pemahaman materi pelayanan prima lewat quiz interaktif berikut!

by KEISYA APRILIA PUTRI
1

Apa yang dimaksud dengan pelayanan prima?

2

Manakah yang bukan dampak dari kepuasan pelanggan?

3

Siapa saja yang termasuk Pelanggan Internal?

4

Siapa yang termasuk Pelanggan Eksternal?

5

Apa saja 3 bentuk pelayanan prima?

6

Sikap apa yang harus dihindari saat memberi informasi ke pelanggan?

7

Apa langkah pertama saat menghadapi pelanggan marah?

8

Apa langkah terakhir (eskalasi) jika penanganan keluhan menemui jalan buntu?

9

Apa tujuan utama komunikasi yang jelas dan ringkas di dapur/restoran?

10

Kapan kerja sama/bantuan tim paling dibutuhkan?

11

Manakah tindakan yang salah dalam menghargai keberagaman pelanggan?

12

Bagaimana cara profesional menyampaikan ketidaknyamanan ke rekan kerja?

13

Apa salah satu cara mengatasi kesalahpahaman di tempat kerja?

14

Kapan telepon restoran sebaiknya dijawab?

15

Apa hal pertama yang diucapkan saat menerima telepon?

 
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