New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Yes or No
Yes or No

Manejo de conflictos en hoteles

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Manejo de conflictos en hoteles

Yes or No

(2)
Played 44 %Accuracy 64 Average time 01:00
Create copy

About this activity

Prácticas de sí/no en servicio

Created by

Disanely Eusebio
Disanely Eusebio
Dominican Republic

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Manejo de conflictos en hoteles
 

Manejo de conflictos en hotelesOnline version

Prácticas de sí/no en servicio

by Disanely Eusebio
1

El hotel nunca admite responsabilidad para evitar conflictos.

2

Se siguen protocolos de escalación a supervisor cuando el problema no se resuelve.

3

Se investiga el incidente y se documenta para evitar recurrencias.

4

Se ofrece una disculpa cuando hay un error del hotel.

5

Se niega escuchar al huésped y se corta la conversación tras 30 segundos.

6

Un empleado escucha activamente al cliente antes de responder.

7

Se prometen compensaciones excesivas sin consultar políticas.

8

Si el cliente está irritado, se le grita para resolver rápido.

9

Se propone una solución adecuada y personalizada al huésped.

10

Se evita registrar el incidente para no complicar la reserva.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.