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Defensa: Servicio al Cliente

Froggy Jumps

Played 25 %Accuracy 90 Average time 01:36

About this activity

Conceptos clave de atención

Created by

Panama

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Defensa: Servicio al Cliente
 

Froggy Jumps

Defensa: Servicio al ClienteOnline version

Conceptos clave de atención

by Educacreativa Materialyapoyo
1

¿Qué es una buena experiencia de servicio al cliente?

2

¿Qué habilidad es esencial para un buen servicio al cliente?

3

¿Qué indica una queja bien manejada?

4

¿Cuál es la mejor respuesta a un cliente insatisfecho?

5

¿Qué implica la gestión de expectativas?

6

¿Qué herramienta ayuda a medir la satisfacción del cliente?

7

¿Qué es la fidelización en servicio al cliente?

8

¿Qué conducta evita una mala atención?

9

¿Qué hacer ante un cliente que no entiende un proceso?

10

¿Qué aspecto es clave en el seguimiento postventa?

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